Top3 Media Reviews

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Disgusting company of cheats!

DIshonest marketing and poor delivery of product. Not only are they not responsible, they are horrible in their behaviour towards you.
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ID
#1669674 Review #1669674 is a subjective opinion of poster.
Location
Singapore, Central Singapore Community Development Council
Service
Top3 Media Web Development

Dns nameserver won't update

dns nameserver won't update with manual edit. Ticket logged but they dont reply to support ticket. {{Redacted}}
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4 comments
#1614742

I just got my domain from top3media I am having the same issue i dont know what I should do with the DNS thing

#1470014

I’m a layman in IT and web design. Bought my domain name from Top3media but the iT support just threw a bulk of info through emails expecting me to understand.

I tried calling the IT support hotline but invalid. In the end called sgnic for help and managed to get my domain approved. The lady who is supposed to send me info on Website design didn’t follow up.

Just this week, Top3media edited my info on domain causing my domain to be suspended by SGNIC. Instead of resolving the issue, the IT support Rai Yen blames me for not understanding his information and chasing the lady doing website.I count myself lucky I didn’t engage anymore services from this company!

#1538498
@PissedConsumer1470014

why did he edit your info? and what information made your website to be suspended?

#1461097

Did u manage to reach them finally

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ID
#1207034 Review #1207034 is a subjective opinion of poster.
Reason of review
Poor customer service
New Reviewer

Money taken, website not delivered at all

Been at the project for more than 1 year. Nothing is ever resolved, account manager gives fake promises and failed at all time line. Don't ever engage them. Only prompt in getting payment. There is no website developers in the company, they outsource and they chat with the developers online. That is why the website is never delivered because they have account managers doing sales and they just care about signing contracts and never finishes them. Account manager was Tracy, she claim that she checked and my website can be delivered in about 3 months but nothing is done. They just avoid your calls, play delay games. Even with weekly meeting at their office, the website is never done because my account manager left the company and the next one who do follow up doesnt seem to care or he is just overloaded with tons of uncompleted projects.
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1 comment
#1531015

Jan is the owners wife

ID
#1112353 Review #1112353 is a subjective opinion of poster.
Service
Top3 Media Account Manager
Cons
  • Unethical business values
  • Poor project management
  • Dishonesty
Reason of review
Problem with delivery
Loss
$18000
Preferred solution
Full refund
New Reviewer

MONEY TAKEN BUT SERVICE WAS TERRIBLE

I didn't know there was actually this page, should have written this so much earlier. Back in 2013 (?), I engaged them for help cause I took over my mom's business and wanted new logos and advertising platform. Met Jan/Jen (?), so helpful and nice. Giving a lot of ideas too. Paid money and bam!, gone from my life. Couldn't get a followed up for my logo and I had to call the company so many times asking for her. She was always at lunch, at meeting or something but didn't have the courtesy to call me back. Finally another staff told me she was overseas. Then shouldn't she have told me that the day I signed up with her? Ok, she said she pass the case to her colleague till she got back, but her colleague copied my logo, changed the colour and returned it to me. Worst thing was they couldn't understand why I was angry. And each time they "redesign", I had to wait for a week or two till they finally got back to me. I seriously felt I was cheated, so I filed a a small claim. But it was useless cause their paid up capital was $1m and since it was a company to company claim, I was being brushed aside. WORST EXPERIENCE EVER.
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ID
#1078900 Review #1078900 is a subjective opinion of poster.
Service
Top3 Media Web Design Service
Reason of review
Poor customer service
Loss
$2500
Preferred solution
Let the company propose a solution

Self Update of Nameserver

Even I change the nameserver myself, their "system" didn't even update. My web is still not up! Call them, no pick up. Email, no reply.
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ID
#1043977 Review #1043977 is a subjective opinion of poster.
Service
Top3 Media Domain Service
Reason of review
Poor customer service
New Reviewer

Extremely bad service

I have regretted big time using this company to handle my domain. They are prompt in collecting money but after that, you do not get any after sales service. And once your website goes live and if you ever need any assistance, they will tell you they do not give anymore assistance once your website is live but yet, they are keen to collect your yearly fee to renew your domain. Worst of all....when you call their company phone number, nobody ever picks up the phone! Your call will get directed to a recording machine announcing their office is closed. Even on a normal weekdays at normal working hours, you call their number, a recording message will say they are closed. When you send them email....they do not respond for days. It's a big mistake for me to use this company!!!!!'
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3 comments
#1470015

Encountered same thing!Maybe we should write in to IMDA to remove this company as registrar!

#1347112

yes, I am facing exactly the same issue with this company. Very prompt in collecting money but very slow response to query.

I really regret to register a domain with them.

now the thing is i can not even change to another company to re-register the same domain name.

Guess this company is online-fraud. they display a telephone number on their website but you can never get through to talk to any of them.

#1328944

I agree completely with this complaint. Worse service ever.

Been trying for 2 weeks to get someone to answer a ticket, email or phone! They took our money though!

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ID
#1041726 Review #1041726 is a subjective opinion of poster.
Service
Top3 Media Domain Service
Reason of review
Poor customer service
New Reviewer
18/01/17 Fraud at Top 3 Media! I have paid for simple 3yr Domain Registration Service and Email Hosting Service. While the money was taken and an email arrived with my new domain rego and login details - as i tried to login, it was clear that nothing has been set up!...
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ID
#992866 Review #992866 is a subjective opinion of poster.
Service
Top3 Media Domain Service
Cons
  • Unethical business values
  • Poor project management
  • Refuse to escale comliants
Reason of review
Poor customer service
Loss
$500
Preferred solution
Let the company propose a solution

Terrible service!

So many things went wrong i don't even know how to start. They are only good at sales pitch but were late to deliver my websites. But the real issue is the absolute lack of customer service once sites went live. A few months, my sites got hacked and some web pages were not working r and when i asked them to look into it, they asked for another $1k+. I paid out of desperation but months went by with no resolution. I had to call weekly to follow up and hardly received a return call. The staff turnover there is extremely high. It is very hard to find another web co who wants to help you with an infected site happen after the sites were live. When i finally found a freelancer, it took him only a day to resolve the problem! Then I didn't realise my domain registration was still with them and they didn't bother to notify me when they were expiring so one fine day, i just find my website and related domains not working! What kind of company is this???
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ID
#954446 Review #954446 is a subjective opinion of poster.
Service
Top3 Media Customer Care
Reason of review
Poor customer service

TOP3 MEDIA IS A SCAM

We engaged them for 2 websites in September 2014 but nothing comes up. The designer did up the wire-frame and mock-up design but it was total disaster. We gave them our specifications, design and what we wanted for the overall look, they failed miserably in comprehending our needs. The sales lady by the name of Madeleine promised us everything will be done to our specifications but sorry, they failed. After almost 3 months of editing, delayed and meetings, they finally gave us the finished outlook which again failed. Everything was not done to our requirements. We've no choice but to design ourselves and sent to them, and a few months passed and came back with the design. The entire design failed badly but since is running out, we decided to accept it as we don't want to waste more time with them. They coded the site and when testing phase came, there were hundreds of bugs and we have to list them out in Excel spreadsheet. Whenever a bug was resolved, a few bugs emerged. The never ending bugs wasted us another few more months. The finance chased us for payment when we have already paid a total of SGD 20K. We refused to make additional payment as nothing is completed and the website is non usable. It was then when they were about to submit the finished project we performed all the testing ourselves. Website was loading at 60 seconds. We e-mailed them to ask for explanation and nobody came back to us. We have to do our own research, engaged a 3rd party company to analyse the entire website. Another SGD 1,500 spent on this. The 3rd party came back to us saying there were too many errors on the scripts. Instead of deleting the scripts, the programmer hide it and this caused the Java script to load very slowly. The images that they provided were not re-size and image optimization were not done. The plugins they installed were not functioning. We decided to stop the entire project with them and told them to refund us. They refused. Went down to their office and met up with the General Manager, Mr. Vincent and we were chased out literally. Went to SCT and make claims. We won the case although full compensation were not entitled to us, that's fine. Gave the a penny for their so-called "hard work". Judge ordered them to pay by stipulated date and when the date came, we never received any payment. Called up their company and Mr. Vincent retorted us to go with legal issues and they refused to pay. Engaged lawyer to perform Garnishee. Wasted our time and till now we have yet received payments. I wonder what is the authority doing?
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3 comments
#1284403

Hi, May I know how much you have paid to lawyer for this case?

we are a small company by single mum since 2008, paid top3 media in beginning 2015, but nothing delivered till now, no point calling them, they do not bother..

In between, they have changed many managers(4 or 5), never posted us for each change, we are all women, no one is clever for IT, after reading what you had gone through, luckily they have not delivered our small project, otherwise, if anything happens like what you said, we would not know how to handle it....

I am really sorry..

#1236739

I'm sorry to hear about your experience with Top3. To answer your question, the authority is doing absolutely nothing and Top3 knows this.

The only solution is to get a sufficient number of people lodging a complaint against Top3 with CASE and hopefully CASE will investigate further. If you are keen, please drop me an email.

#1284401
@Anglia Qyq

Hi Sheela, I am keen for what you said.

We are small company by single mums, old website has been running since 2008.

Paid top3 media in Jan 2015, till now, we still do not have new website....nothing close... in between, they keep changing manager, hard to get them on call or email.... walked into their office in King's albert centre, very bad attitude, literally chased me out....pls contact me if we can join...

my email:

debyfan@***.com

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ID
#885977 Review #885977 is a subjective opinion of poster.
Location
Singapore, Singapore
Service
Top3 Media Web Design Service
Reason of review
Bad quality
New Reviewer
Update by user Jun 22, 2016

I am preparing to pursue the matter legally, affected victims who want to join me please contact me at adriantan83@***.com

Original review posted by user Jun 21, 2016
I am having similar bad experience with Top3 Media. As other reviewers have mentioned, I strongly urge you to avoid working with this company as...
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ID
#869157 Review #869157 is a subjective opinion of poster.
Location
Singapore, Singapore
Service
Top3 Media Web Development
Cons
  • Unethical business values
  • Poor project management
  • Dishonesty
Reason of review
Problem with delivery
Loss
$10000
Preferred solution
Full refund
New Reviewer
From the beginning of the service, we were told that everything would be possible , but website features would only be discussed during the development phase. During the development phase after we pay for the bulk of the contract fee, features were added at a slow rate...
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ID
#869139 Review #869139 is a subjective opinion of poster.
Location
Singapore, Singapore
Service
Top3 Media Web Development
Pros
  • Constant excuses
Cons
  • Poor project management
  • Unethical business values
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Worst top3 media or saltdesign or webdesign

This is the WORST company to engage for your website or online media services. Please google more complaints and review about them (they disguise themselves as "saltdesign," "webdesign" and whole spectrum of other names to hide their terrible work!!!). SO MANY BAD reports about them, and it is all real! Trust me. I suffered so badly under them! None of the CASE or legal actions will affect them as they will make it such a hassle for you. This is the worst nightname and i am here to warn you so that you do not have to go through the pain i went thru. If you dont believe, do contact me!
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2 comments
#1376960

Hi,

Did you take any actions against them?

#1197229

Hi bro, may I know how your progress in seeking legal action against Top3 and Saltbrand? pls email me adriantan83@***.com

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ID
#855799 Review #855799 is a subjective opinion of poster.
Location
Singapore, Singapore
Cons
  • Irreponsible
  • Dishonesty
  • Unethical business values

Website Design Review

I have no word to say :) my worst experience in life was with top3. ALL of their project manager, account managers and technical person are all resigned. None of the new staff know what was going on and... Sadly they refuse to refund
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ID
#850652 Review #850652 is a subjective opinion of poster.
Location
Singapore, Singapore
Reason of review
Bad quality

Top3 Media - do not use them

1) Frequent change in designers and developers for our project resulting in lapses in communication and proper handover of our requirements and brief. 2) Unprofessional project timeline management. Our website has been delayed for 10 months now and it is still nor ready. They had a new developer onboard and is taking an inexcusably long time to complete our website for live. 3) Design team and development team do not work together synergistically. What is designed is not necessarily do-abe in development phase. Ultimately, the website functionality and user-friendliness is compromised. 4) Despite their delay, showed no goodwill attempt to make good. Very calculative and inflexible. Very unprofessional outfit - do not use them.
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2 comments
#1284405

Hi there, we paid them in beginning 2015, till now nothing happened, each time asked them for project timeline, they would say "NOPE", no project timeline. The designer would call us by unknown number, so there is no way we can reach designer by phone......

#1140561

My experience with Top 3 media is exactly the same as you. This company is a scam - they use different company name to sign customers up.

when one company gets into trouble, they will then change name, or create a new company (e.g. Salt changed to Clay Pte Ltd).

They will lure you in by promising you the sky (i.e. everything can be done).

When it comes to development phase, they will tell you a lot of things cannot be done, effectively rendering your idea/work useless.

Their behavior is gangster-like. If you really have to use them, do not agree to their terms of payment and make sure your contractual party is a company with sufficient paid-in capital.

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ID
#823531 Review #823531 is a subjective opinion of poster.
Location
Singapore, Singapore
Service
Top3 Media Web Design Service
Cons
  • Irreponsible
  • Poor project management
  • No communication between their design and development teams
Reason of review
Problem with delivery
Loss
$6000
Preferred solution
Full refund

Sue Top 3 Media

Dear all, Top 3 Media is one of the most unprofessional and unreliable firm. I have been very unfortunate to be duped by them. They would promise the sky when they ask you to sign up with them. After we signed up with them and paid them the deposit, its amazing how they took more than 5 months for design of my website and blamed my company for their delay (they accused us of making too much changes). I am likely taking legal action against them. Please email me at sue_top_3_media@***.com.sg if you would like to join me.
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ID
#802888 Review #802888 is a subjective opinion of poster.
Reason of review
Order processing issue
My experience with Top 3 or now known as Salt Branding & Web Designing has been extremely frustrating and disappointing. I’m now prepared to take legal action against the firm. I’ve been waiting for more than 13 months for my website to be completed but at each major...
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ID
#785360 Review #785360 is a subjective opinion of poster.
Location
Melbourne, Victoria
Cons
  • Irreponsible
  • Unethical business values
  • Frustration
Reason of review
Poor customer service
Loss
$80000
Preferred solution
Full refund

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